Your Privacy, Our Commitment

We know privacy policies are usually the last thing anyone wants to read. So we have explained this this one differently; no legalese, and nothing hidden. We want you to actually understand what happens with your information when you visit our site.

Who We Are

We’re eSign Web Services Pvt. Ltd., a digital marketing agency based in New Delhi, India, that has been helping businesses grow online for over 18 years, all across the world. We work across SEO, PPC, social media, and web design.

This policy covers everything that happens on esignwebservices.com and through our services. When we say “we” or “us,” we mean eSign Web Services. When we say “you,” we mean you; whether you’re just browsing, filling out a contact form, or a long-standing client.

Note: By using our website, you’re agreeing to what’s written here. If something doesn’t sit right with you, please reach out; we’d rather have a conversation than lose your trust.

Information We Collect

We collect only what we actually need; nothing more. Here’s what that looks like in practice:

Information you share with us directly, when you fill out a form, ask for a quote, drop us an email, or sign up for something:

Information our website picks up automatically; the technical stuff that happens in the background when you browse:

Your IP address
Browser type and version
What device and OS are you using
Pages you visited and how long you stayed
Which site referred you to us
Cookie identifiers
How you clicked and scrolled

We do NOT collect your financial details, government IDs, health information, or passwords through our website. Full stop.

How We Use Your Information

We will never sell your personal information to anyone, use it to profile you in ways that affect your rights, or use it for anything you didn’t expect when you handed it over.

Service Delivery: When you reach out, we use your details to respond, send proposals and get you onboarded. Simple as that.
Communication: We keep you updated on projects, reports and anything important. It is part of what we promised to deliver.
Marketing: With your consent, we may send newsletters or case studies you might find useful. Unsubscribe anytime, no questions asked.
Website Improvement: We analyze how people use our site to fix what's broken and make things better. We do this carefully and always with your privacy rights in mind.
Legal Compliance: Sometimes the law requires us to retain or share certain information. We only do this when we genuinely have no choice.

Cookies & Tracking Technologies

Cookie Type	Purpose	Can You Opt Out?
Essential	Enable core website functions (e.g., form submissions)	No; required for the site to work
Analytics	Google Analytics; tracks page visits, bounce rate, user flow	Yes; via browser settings or our cookie banner
Marketing	Google Ads, remarketing pixels; shows relevant ads after you visit	Yes; via cookie preferences
Functional	Remembers your preferences (e.g., language, chat widget state)	Yes; via browser settings

Here’s a simple breakdown of what’s happening on your browser when you visit us:

You’re in charge. You can manage or clear cookies anytime through your browser settings. Just know that switching off certain cookies might affect some site features.

Note: We use Google Tag Manager on our site, which can load third-party scripts. We review everything that runs through it; we’re not just blindly firing tags and hoping for the best.

Third-Party Sharing

We do not sell or rent your data. Not Now, Not Ever. But running a business means working with outside tools and services. Here’s who might see your information and why:

Every one of these providers has signed agreements with us, committing to protect your data and use it only for the job we’ve hired them for.

There are rare situations where we might need to share your information; for example, if required by Indian law or a court order, or to protect someone’s safety. If that ever happens, we’ll tell you unless we’re legally prevented from doing so.

Please note: analytics and advertising data processed by Google may be transferred to servers outside India, including in the United States. Google operates under standard contractual clauses and other safeguards to protect this data.

We sometimes link to other websites. Once you click away, we’re no longer in the picture; so do take a moment to check their privacy policies too.

How We Protect Your Data

We treat your data the way we’d want our own treated. Here’s what we actually do to keep it safe:

SSL/TLS encryption in transit
Access controls and role-based permissions
Firewall and intrusion detection
Regular security audits
Secure server infrastructure
Staff trained on data handling

If something goes wrong and your data is ever compromised, we won’t sit on it. We’ll tell you within 72 hours of finding out, and we’ll also alert the relevant authorities as required by law.

We’d be lying if we said the internet is 100% secure; no one can honestly promise that. What we can promise is that we take every reasonable step to protect your information, and we take that responsibility seriously.

Data Retention

We don’t hold on to your data forever. Once it’s served its purpose, we delete it or anonymize it. Here’s roughly how long we keep different types of information:

Data Type	Retention Period
Inquiry/contact form submissions	3 years from last contact
Client project records	7 years (legal & accounting requirement)
Website analytics data	26 months (Google Analytics default)
Marketing email subscribers	Until you unsubscribe
Cookie data	Up to 12 months, depending on cookie type

Want your data deleted sooner? Just ask. Email us at support@esignwebservices.com and we’ll action it promptly. See Section 8 for your full rights.

Your Rights & Choices

Your data belongs to you, not us. Depending on where you’re based, you have real, enforceable rights under GDPR, India’s DPDPA 2023, and other laws. Here’s what they look like:

Right to Access: Ask us for a copy of everything we hold about you, anytime.
Right to Rectification:Spot something wrong? Just let us know and we will fix it.
Right to Erasure:Ask us to delete your data completely. No awkward questions asked.
Right to Portability: Want your data elsewhere? We will send it in a clean, readable format.
Right to Restrict Processing: Ask us to pause how we use your data while a concern gets resolved.
Right to Object: Not comfortable with how we are using your data? You can push back anytime.
Right to Withdraw Consent: Changed your mind about marketing? One word and we stop. No hard feelings.
Right to Complain: Feel we got it wrong? You can raise it with India's Data Protection Board or your local authority.

To use any of these rights, email us at support@esignwebservices.com. We’ll get back to you within 30 days, and if your request is complex, we might need to confirm who you are first. That’s just us being careful with your data.

Want off our mailing list? Hit “Unsubscribe” in any email from us. We’ll action it right away; no guilt-tripping, no dark patterns.

Designated Grievance Officer

As required under India’s Information Technology Act and DPDPA 2023, we have designated a Grievance Officer to handle any privacy-related complaints or concerns:

Children's Privacy

Our website and services are built for businesses and professionals; we don’t have anything aimed at children, and we don’t knowingly collect data from anyone under 18.

If you’re a parent or guardian and think your child has accidentally shared information with us, please reach out to support@esignwebservices.com straight away. We’ll delete it without question.

Updates to This Policy

As our business grows and laws evolve, we’ll update this policy to keep it accurate. When that happens, we won’t just quietly swap out words and hope nobody notices:

Continuing to use our site after an update means you’re comfortable with the changes. We’d recommend bookmarking this page and checking back occasionally.

Questions? Get in Touch

Still have questions? Something in here didn’t make sense? Just want to know more about how we handle your data? Please reach out; privacy shouldn’t be a wall between people we work with and us. Our team is available Monday to Friday, 9 AM – 6 PM IST.

eSign Web Services Pvt. Ltd.